For years, IHG trailed in number of premium and luxury hotels. Industry experts explain how voco's fast-paced growth and the ...

Retail rewards programs can be a smart way to save money at establishments you frequent. If you collect points, don't keep ...

You probably like saving money at the supermarket, right? Of course you do; everyone does. These days, though, it can feel as though grocery stores are having to push their prices ever higher, in a ...

Discover how your loyalty points can unlock big perks in your summer travel plans, even at hotels where you might least expect them.

Existing loyalty members and their accumulate points will automatically be transferred into the Encore program, which will offer three tiers: Core, Premier and All-Access. Key changes include lower ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Preview this article 1 min Travelers are eagerly awaiting ...

Heightened expectations backfire. Loyalty members expect better service and react more strongly when brands fall short. Unmet expectations can harm brand equity. Perks can backfire. Loyalty rewards ...

A growing number of brands are using AI to improve customer experience with loyalty programs and streamlined operations. These brands are using the technology to offer more personalized experiences ...

Travel loyalty programs are competing for customers with members-only experiences like backstage tours, exclusive dinners and access to V.I.P. areas. For under 10,000 points, Chase Sapphire Reserve ...

Walk into a big-box store, and you’re just another transaction. But walk into a local garden center, and you’re more likely to be remembered by name. While larger retailers compete on volume, ...