Uber's global customer service network has been hit by layoffs in favor of AI.

Have you ever noticed your Uber driver using a completely different navigation app? There's a surprisingly straightforward ...

Smartphones replaced the need for house phones, GPS navigation replaced the use of traditional maps, digital cameras replaced classic film cameras, and Uber and Lyft have almost completely outgrown ...

Uber cuts 10% of customer service jobs to simplify operations and boost AI integration, joining tech giants like Amazon and ...

Uber is turning the intimate details of how people move and what they order into a new kind of advertising fuel, inviting brands to target campaigns based on riders’ trips and food delivery habits.

Andrea Woroch, a money-saving expert, says a lesser-known tip is to purchase discounted Uber and Lyft gift cards and use them ...

Uber is taking its drivers for a ride. The ride-hailing giant – a major cause of NYC's gridlocked streets and among the biggest supporters and beneficiaries of Gov. Hochul's congestion-pricing scheme ...

Uber Freight founder Lior Ron talks about what artifiicial intelligence means for logistics during the Deliver conference for shipper customers. Two years ago, Uber Freight bought third-party ...

Uber recently filed a patent application for a system that would leverage artificial intelligence (AI) and machine learning to match potential riders and drivers based on predictions of customers’ ...

AI is getting expensive. As a result, for some workers, the days of asking endless questions to chatbots may be numbered. To combat costs, companies have started to set limits on the amount of AI ...

None of this is technically “new” — Uber has been creating travel experiences for a little over two years now under its Go Anywhere banner. Previous iterations have included Uber Sleigh in Lapland, ...