Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an ...

Virgin Media O2 has accused BT of “choking off” competition over plans to offer discounts to rival broadband providers. The ...

Ofcom has fined Virgin Media O2 £28mn for repeatedly preventing customers from cancelling contracts, after it found that the ...

THE companies that have let down customers the most in the past year have been revealed. Which? has named the firms that have ...

French telco €20.35bn M&A deal faces 18-month probe Telenor reports tough quarter with drops in revenue and EBITDA VMO2 ...

Virgin Media O2 has confirmed a massive rise in scams and is urging users to stay alert and report any suspicious.

The firm was handed a record £28 million fine ...

UK regulator Ofcom slams Virgin Media O2 with a record £28 million fine for hindering customers from cancelling their ...

Ofcom levies largest-ever consumer protection fine after finding firm deliberately mishandled millions of phone calls ...

The penalty comes after communications regulator Ofcom uncovered a 'widespread' and 'often deliberate' pattern of ...

The telecoms regulator said it had levied its largest-ever consumer protection fine against the telecoms firm.

Broadband, TV and mobile operator Virgin Media and O2 has this afternoon announced an organisational change that will seem them create a new Consumer unit, whic ...