When it comes to developing a customer-centric organization, the soul of that transformation journey lies in your corporate culture. Without the right culture, one deliberately designed to be customer ...

You might want to be a little more specific than this. This summer, teams will go away on team retreats or leadership summits to set those values. Far fewer will do anything about them. Just 10% of ...

Inclusiveness of workplace culture can be measured by a concrete set of six factors, according to a study published today in JAMA Network Open from researchers at the Perelman School of Medicine at ...

As senior leadership teams evaluate their diversity, equity, inclusion and belonging (DEIB) strategies and objectives for 2023, they might consider the Second Law of Thermodynamics. This fundamental ...

Since the release of my book, The Not So Subtle Art of Caring: Letters on Leadership (2022, John Hunt), one of the questions I am asked most frequently is, “How do you operationalize kindness?” ...

Last week, I moderated a panel at TWIMLcon about how teams and organizations can operationalize responsible AI that combined perspectives from three people from different corners of the tech and AI ...