Clarity has released AI Agent QA, a tool that evaluates 100 percent of voice and text interactions against a company's own scoring rubric. The ...

It tends to start with a violent assault. Then video documentation of the incident quickly circulates online, priming people ...

It shouldn’t be a disciplinary action. It should be a process. When I was in HR, I watched managers dodge conversations about ...

He had four days to make each victim fall in love. And there were a lot of victims. Online, Safeer Mohammed Koorimannil, who was trafficked to a scam center in Myanmar, impersonated a 28-year-old ...

One of Mendoza’s best games with his legs ...

Also, both Warren Sharp and Pro Football Focus are high on Jayden Daniels heading into the ‘26 season ...

When an AI agent goes off script, how do health systems react? And what is the script for such a new technology? At Canton, Ohio-based Aultman Health System, the moment came from an internal employee ...

AI STUDIOS, operated by DeepBrain AI, launched AI Roleplay, a new conversation-training solution designed to help insurance agents and sales representatives rehearse difficult customer conversations ...

Claude Code dynamic workflows are now generally available on all paid plans, including Pro for the first time. The feature writes its own orchestration scripts and coordinates up to 1,000 parallel ...

EXCLUSIVE: Camille Cottin is among the new names to join Villaflor, the Netflix political thriller from Oscar-nominated director Santiago Mitre. Soledad Villamil and Valeria Lois round out the cast, ...

CCW showed agentic AI moving deeper into CX platforms. Here’s what IT leaders should know about governance, data, workforce ...