Whether you're anxious, confident or taking on extra duties, these raise-request scripts can help you make a stronger case ...

Clarity has released AI Agent QA, a tool that evaluates 100 percent of voice and text interactions against a company's own scoring rubric. The ...

CCW showed agentic AI moving deeper into CX platforms. Here’s what IT leaders should know about governance, data, workforce ...

In many cases, a single, shocking crime allegedly involving a foreign-born suspect was quickly reframed into a broader ...

WASHINGTON - Workers have taken down President Donald Trump's name from the Kennedy Center, hours after a court-ordered Friday deadline to remove it from the building, and less than six months after ...

JOHANNESBURG– Cartrack has defended itself following severe backlash after one of its call centre agents, Gcina Dhladhla, collapsed and died at its Rosebank offices on 6 June 2026. The company ...

SAN FRANCISCO, CA – The MacArthur Justice Center, the American Civil Liberties Union (ACLU), and the ACLU Foundation of Northern California (ACLU NorCal) filed a FOIA lawsuit against U.S. Department ...

Nike is making an early statement ahead of the 2026 FIFA World Cup with the debut of Rip the Script, a six-minute short film designed to capture the imagination of football fans around the globe. The ...

Snowflake Inc. is using its Summit 2026 conference today in San Francisco to present a vision of what it calls the “agentic enterprise,” unveiling a broad set of products and enhancements that it says ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Erik Steiger discusses the operational pain ...

Hours after federal agents agreed to withdraw from the parking lot of an immigration detention center in New Jersey to allow oversight from local law enforcement, state troopers scuffled late Friday ...

The Lakeville Police Department says it has recovered the body of a 24-year-old woman who went missing while riding a jet ski.Police began their search in Long Warwick police investigate at a popular ...