The best AI customer service chatbots for businesses in July 2026

One part of the business that's often helpful to automate is your customer service, especially for simple, general questions ...

Are ChatGPT and other AI chatbots politically biased? We tested them.

The Post tested ChatGPT, Gemini and other chatbots with political questions, and the results show that the AI tools have ...
PC Magazine

ChatGPT Knows Too Much: 8 Ways to Lock Down Your Privacy

AI chatbots feed off your data. In most cases, your data is used to personalize future responses, but some companies use the information to train their AI. Others sell that data to advertisers. With ...
TechCrunch

DoorDash’s new AI chatbot lets you order with prompts and photos

DoorDash announced on Thursday that it’s launching a new AI chatbot that lets users order food and groceries with text prompts and photos in its latest AI push. The chatbot, called “Ask DoorDash,” ...
CNBC

DoorDash lets customers use photos, prompts to order food and book reservations in latest AI push

DoorDash launched a new chatbot that lets users order food and groceries and make reservations with photos and prompts. It's a market that's becoming a major testing ground for agentic AI tools.
CNN

For better or worse, young people are turning to AI chatbots for emotional support

When today’s teenagers and young adults are struggling emotionally, some are turning not only to friends, family members and therapists but also to artificial intelligence. Nearly 1 in 5 adolescents ...
siliconcanals

MIT Media Lab and OpenAI tracked nearly 1,000 ChatGPT users for four weeks, but the early finding cut against the comfort the chatbot promised — heavier daily use was tied to ...

Picture someone at the end of a long day. Picture someone at the end of a long day. The apartment is quiet. They open ChatGPT, not to draft an email or debug a script, but to say something close to: ...
The New Yorker

Did a Chatbot Write a Prize-Winning Story? Does It Matter?

In early May, the Commonwealth Foundation announced the five regional winners for its influential Short Story Prize, which recognizes unpublished short fiction. One of the awardees, a Trinidadian ...
Tom's Guide

Apple's Craig Federighi on Siri AI: 'We see Siri not as a separate chatbot, an unintegrated place you go and chitchat, but rather as an integral but conversational tool'

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The Baltimore Sun

New York lawmakers pass bill to protect kids from AI chatbot risks

A bill intended to protect kids from risky features in artificial intelligence chatbots has passed both chambers of the New York Legislature with unanimous, bipartisan support. The bill now heads to ...
Psychology Today

When Chatbots Can Start to Seem Like They Have Minds

When people first encounter systems like ChatGPT, Claude, or other AI chatbots, they usually think of them as tools; sophisticated ones, perhaps, but still just software. Yet after interacting with ...